Troubleshooting

I’m trying to buy or sell a tokenized stock and it keeps failing. What should I do?

If you’re having trouble buying or selling Global Markets tokens, please first check status.ondo.finance (opens in a new tab) to ensure that the platform is operating correctly, that markets are open, and that the token you are trying to buy or sell is currently trading. If you are still having issues, you can contact us at support@ondo.finance

Our system also has certain risk parameters or rate limits. You may want to wait a few minutes and try again or try a smaller order size.

Please note that we may only be able to support users trying to mint or redeem tokens via our API or web app directly. If you are trying to buy or sell Ondo tokenized stocks on the secondary market, please contact the market directly.

The price of my token doesn’t match the price of the underlying asset. Why not?

This is to be expected over time. Ondo Global Markets tokens are ‘total return’ trackers, so token prices will often not match the underlying asset. Read more about this here.

When I am actually buying or selling an Ondo tokenized stock, the price seems to be slightly different from the ‘main’ price listed? Why?

See this.

I’m still having trouble. Who should I contact?

If you are interacting directly via our API or web app, please contact us at support@ondo.finance. If you are transacting on the secondary market, please contact that party directly.