Troubleshooting
I’m trying to buy or sell a tokenized stock and it keeps failing. What should I do?
If you’re having trouble buying or selling Global Markets tokens, please first check status.ondo.finance (opens in a new tab) to ensure that the platform is operating correctly, that markets are open, and that the token you are trying to buy or sell is currently trading. If you are still having issues, you can contact us at support@ondo.finance
Our system also has certain risk parameters or rate limits. You may want to wait a few minutes and try again or try a smaller order size.
Please note that we may only be able to support users trying to mint or redeem tokens via our API or web app directly. If you are trying to buy or sell Ondo tokenized stocks on the secondary market, please contact the market directly.
The price of my token doesn’t match the price of the underlying asset. Why not?
This is to be expected over time. Ondo Global Markets tokens are ‘total return’ trackers, so token prices will often not match the underlying asset. Read more about this here.
On Solana, wallets and explorers that have integrated Scaled UI will display Ondo tokenized stock prices and balances that are intended to more closely match the underlying asset’s price and units. Wallets and explorers that have not integrated Scaled UI will display balances and prices similar to the Ethereum and BNB Chain total-return-tracker presentation. This only affects the way in which the prices and balances are displayed; the economic exposure is the same. These display differences do not affect your underlying token holdings; all assets remain the same regardless of the method of display.
When I am actually buying or selling an Ondo tokenized stock, the price seems to be slightly different from the ‘main’ price listed? Why?
See this.
Why does my wallet show a simulation warning or failure when I try to buy GM tokens?
When purchasing GM tokens through certain Solana applications, your wallet may display a simulation warning such as "Simulation failed" or "This transaction reverted during simulation." This is expected behavior and does not indicate a problem with the transaction.
- Why does this happen? GM tokens use a just-in-time (JIT) minting model. When you buy a GM token, the tokens are minted at the exact moment your swap executes—they don't exist beforehand. Because your wallet simulates transactions before execution, it cannot predict the balance changes for tokens that haven't been minted yet. This causes the simulation to fail even though the actual transaction will succeed.
- Is it safe to proceed?
Yes, provided you verify the transaction details before approving:
- Confirm you are swapping the intended USDC amount
- Confirm you are sending or receiving the correct GM token (e.g., AAPLon, TSLAon)
- Confirm the transaction originates from the application you are using
I’m still having trouble. Who should I contact?
If you are interacting directly via our API or web app, please contact us at support@ondo.finance. If you are transacting on the secondary market, please contact that party directly.